XIM Matrix Mouse Problems: Fix Dropped Input, Wrong DPI and Bad Aim

If your aim feels off on XIM Matrix, don't assume the config is the problem. Check your mouse first. XIM MATRIX Manager has built-in tools that show whether your mouse is doing what you set it to do.

These steps follow XIM's official mouse troubleshooting guide.

Wireless mouse dropping input?

Wireless mice are supported, but most wireless devices share the same frequency band and can interfere with each other, especially when their antennas sit close together.

  1. Move the receiver away from the XIM: Port 1 sits close to the XIM's Bluetooth antenna, so XIM recommends putting your wireless receiver on a USB extension.
  2. No extension? Plug the receiver into Port 2 instead.
  3. Move it closer to your mouse: XIM notes that manufacturers including Logitech and Razer recommend keeping the mouse within 20 to 30 cm of the receiver, and away from other wireless devices.
  4. Using a Razer wireless mouse? XIM says some adapters, such as Razer's, can cause significant interference, so use the USB extension. Many Razer mice come with one.

Check your response rate

Your mouse may not run at the polling rate you set, either because of its onboard memory settings or wireless interference.

  1. Open Manager, then press and hold the mouse icon for 3 seconds.
  2. Select Check Rate.
  3. Move your mouse continuously in circles and watch the number.

If it isn't close to the polling rate you set, check that the rate is actually saving to your mouse. On a wireless mouse, reduce interference using the steps above.

Check your DPI

XIM calls DPI a very important value in your config. If it's wrong, your aim won't be accurate.

  1. Put a ruler under your mouse. A ruler app on your phone works too.
  2. In Manager, press and hold the mouse icon for 3 seconds and select Check DPI.
  3. Move your mouse horizontally for exactly 1 inch and read the number.

It doesn't have to match exactly, but it should be close. If it's far off, check that your DPI setting is saving to your mouse, and that the same DPI is set in your config.

Check your cm/360

You don't strictly need an accurate cm/360. You do need it for consistent sensitivity between configs, for using shared configs properly, and for Recoil Modeling Workshop and Simulate Analog Behavior.

  1. Set your mouse sensitivity to 40 cm/360.
  2. Go to a training area or private match with no enemies, so aim assist can't slow your reticle.
  3. Stand in a room with your reticle pointing at one wall.
  4. Move your mouse 10 cm horizontally at a moderate speed. That's a quarter turn, so you should end up pointing at the next wall.

If the result is way off

It doesn't have to be exact. If it's far out, check these:

  • Your DPI and response rate, using the tools above
  • That your config matches the game you're playing
  • That your required in-game settings are correct, and everything else, such as FOV, is at default
  • That you're using a linear aim curve, with quantization turned off
  • That your config's Smart Translator isn't out of date
  • On an Xbox Elite 2, that no controller stick curve is on
  • On mouse output, that your reticle velocity is calibrated and mouse acceleration is off in your game and on your PC

Want it tuned with you?

With XIM Matrix Extra VIP 1-on-1 Call Help we go through your settings on a live screen-share call. A Custom Config is built around your own settings and tuned with you. Questions first? Message us on WhatsApp or join our free Discord.

Publishers treat adapters differently, so check the rules of the games you play.

More help: Custom config vs preset · XIM Matrix not connecting to PS5 · XIM Matrix setup help

XIM FORGE is not affiliated with XIM Technologies. Steps are based on XIM's official guide at guide.xim.tech.